The purpose of this policy is to explain how Aegis Hosting collects, protects, and uses personal data. Aegis Hosting is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What Types Of Personal Data Does Aegis Hosting Collect?
Aegis Hosting needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Aegis Hosting also has access to personal data that is generated over the network utilised by Aegis Hosting services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Aegis Hosting may also collect financial information about Aegis Hosting customers and end users from third parties to enable Aegis Hosting to assess its risks in granting credit terms and contact information about organisations Aegis Hosting considers may be interested in Aegis Hosting products and services.
3. How Does Aegis Hosting Obtain Personal Data?
Aegis Hosting obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Aegis Hosting website); from resellers who pass on personal data to Aegis Hosting about end users; and directly from the network utilised by Aegis Hosting services.
4. How Does Aegis Hosting Use The Personal Data It Holds?
4.1 Providing and Improving the Aegis Hosting Service
Most of Aegis Hosting' use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Aegis Hosting may also use personal data to improve on the level and type of service Aegis Hosting offers to its customers. As part of this interest in improving the service provided Aegis Hosting may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
Aegis Hosting may from time to time inform its customers, end users and potential customers about Aegis Hosting and Aegis Hosting affiliate products and services and other information Aegis Hosting feels may be of interest.
Customers and other recipients of information from Aegis Hosting may indicate at the time they first place an order with Aegis Hosting whether or not they wish to receive such information or at any later time by simply contacting Aegis Hosting as indicated in paragraph 9 below.
5. Does Aegis Hosting Transfer Personal Data Overseas?
As Aegis Hosting is part of a global organisation with local operating companies in a number of countries worldwide, to fulfil its customer service obligations it is necessary for Aegis Hosting to transfer and process personal data outside the country in which the personal data is collected. This will include transfers to Aegis Hosting affiliates based in the United States and Germany. Prior to making any such transfer Aegis Hosting will put in place security procedures and firewalls designed to prevent unauthorised use of or access to personal data.
6. To Whom Does Aegis Hosting Disclose Personal Data?
Aegis Hosting will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.
As a general rule, Aegis Hosting does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Aegis Hosting is under an obligation by law to disclose personal data or where Aegis Hosting has contracted with third parties to assist in providing services to Aegis Hosting customers such as for delivery, installation and systems support services.
7. How Does Aegis Hosting Protect the Personal Data it Holds?
Aegis Hosting takes customer confidentiality and security very seriously. Aegis Hosting has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Aegis Hosting. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
Aegis Hosting will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Aegis Hosting Acceptable Use Policy (http://www.aegishosting.co.uk/info/aup.php).
8. Customers' Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Aegis Hosting specific rights to access and rectify personal data held about them. These include the right to:
- Obtain from Aegis Hosting, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients.
- Request the deletion or rectification of personal data which is inaccurate.
- As explained in paragraph 4.2 above to object to any unsolicited information sent by Aegis Hosting regarding promotions or new products and services.
9. Contact Details
If any individual wishes to contact Aegis Hosting regarding the personal data held about them or has any other question about Aegis Hosting' data privacy procedures, they should direct an email to firstname.lastname@example.org or send a letter to the direction of "Aegis Hosting Customer Services Department".
10. Policy Updates
As part of Aegis Hosting' commitment to compliance with data privacy requirements, and to reflect changes in Aegis Hosting' operating procedures, Aegis Hosting may update the terms of this policy from time to time and will post the revised policy at http://www.aegishosting.co.uk/info/privacy.php.
Last Modified: 21st July 2010