Knowledgebase

Your iPhone, iPad, or iPod Touch comes with built-in email software from Apple that supports standard IMAP and POP3 email accounts.

This walkthrough will show you how to configure your email software to work with your cPanel email address.

You need to set up your email address in cPanel first. Make a note of your email address and your email password so you can reference them when you go through the following instructions.

Account Setup

1. Open the Settings app.
2. Tap Mail, Contacts, Calendars.
3. From the Accounts menu, tap Add Account...
4. Tap Other.
5. Tap Add Mail Account.
6. Fill in the requested information:
   
   Name: The name you want to display with this email address.
   Address: Your email address.
   Password: The password you created for this email address.
   Description: This description is for your use when you view the account.
   
   
7. Tap Next.
8. You will now see your main account settings screen.
9. Choose IMAP (keep messages synced to the server) or POP (download messages locally).
10. In the Incoming Mail Server section, fill in the following settings:
    
    Host Name: mail.example.com (replace example.com with your domain)
    User Name: username@example.com (your full email address)
    Password: The password you created for this email address.
    
    
11. In the Outgoing Mail Server section, fill in the following settings:
    
    Host Name: mail.example.com (replace example.com with your domain)
    User Name: username@example.com (your full email address)
    Password: The password you created for this email address.
    
    
12. Tap Save.
13. You may now see a popup that says Secure Connection Failed. Tap Continue. Or, it may say
    
    Cannot Connect Using SSL: Do you want to try setting up the account without SSL?
    
    Choose Yes.

Congratulations! You've just created your email account.

Please continue to the advanced settings sections so you can make sure that all of your advanced settings are correct.

Advanced Settings

If you have trouble sending email, or you are plagued with popups saying Unable to Verify Certificate, you may need to adjust your outgoing email settings.

1. Open your Settings application.
2. Choose Mail, Contacts, Calendars.
3. From the Accounts menu, tap your email address.
4. Scroll down to the bottom and tap Advanced.
5. Scroll down to the Settings section.
6. Incoming Uses SSL:
   If you select this option, your incoming email will be encrypted during transit, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for the sub-domain mail.example.com, you will get an error when you try to use the encryption. To solve this, slide it OFF.
   
7. Outgoing Uses SSL:
   If you select this option, your outgoing email will be encrypted during transit, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for the sub-domain mail.example.com, you will get an error when you try to use the encryption. To solve this, slide it OFF.
8. Authentication must be set to Password. Tap Password to make sure that the correct password is entered. If not, retype your email password there.
9. IMAP Path Prefix: Leave this set to default.
10. Return to the main screen.

You're all set! All of your advanced settings should now be accurate.

Using your ISP's Outgoing Mail Server

If all of your settings are correct and you are still unable to send email with your iPhone, your Internet Service Provider or mobile phone network carrier may be blocking outgoing traffic on the standard SMTP (mail-sending) port; Port 25. ISPs do this in an effort to cut down on spam by blocking email that uses that port going through a mail server other than their own.

In this case, you should contact your ISP for instructions on how to use their outgoing mail server instead. The email will still be coming from your own email address. It will just route through their servers instead of aegis servers.

Using Aegis Mail Servers through an alternative SMTP port for Outgoing Mail

Often, budget ISPs and mobile networks provide no outgoing mail services yet still block port 25. For this reason, aegis mail servers also listen on an alternative port.

To configure outgoing mail for using the alternative port, follow the instructions above to configure your Advanced Mail Settings but specify port 587.

Using SSL for Mail without your own SSL certificate

If you wish to use SSL for incoming and/or outgoing mail, we provide a shared wildcard certificate for *.aegishosting.co.uk. When specifying your server host names in the initial account setup, instead of using your domain name you need to specify the server name given in your 'New Account' email.

For example, if you are on the server galahad then your mail host name is galahad.aegishosting.co.uk. You should still specify your full email address as the username.

If you're not sure which server you're on, log in to your cPanel at your domain (eg. www.example.com/cpanel/ ) and your servername will be shown in the sidebar.