No access to website, email, ftp, ssh

If you can't access your website, email ftp, ssh or any other service then it may be a number of problems.

  1. Our web server is not responding. It happens but unlikely.
  2. You've a local issue. Try another website to check your network connection.
  3. Our firewall has blocked your IP address because of repeated incorrect password attempts from your IP address. Check you're using the right password in your email, ftp and ssh settings.
  4. Our firewall has blocked your IP address because of a suspected security issue. Check here to see if your IP is blocked and to unblock it.
  5. Your domain name has expired. Check with your registrar or in your account if you registered your domain with us.
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

~username access

Previously we supported accessing your website by using /~username/ on the end of either the...

PCI DSS Compliance

PCI DSS Compliance is a set of regulations to ensure security of online transactions with credit...

Using Public Key Authentication with SSH

What is Public Key Authentication? Public key authentication uses a public and a private key...

Certificates for cPanel and Webmail

If you log in to your cPanel or webmail by visiting yourdomain.com/cpanel or...

Checking your website for hidden malware

Often, the first time you know about malware hosted on your website, it's already banned by...