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Knowledgebase

Portal Home > Knowledgebase > Invoices & Billing

Articles

Adding Funds
The 'Add Funds' facility allows you to add money to your account balance so that future invoices...

Cancelling a service
If you no longer require a hosting package or other product, we have a semi-official cancellation...

I'm in the UK but don't pay VAT. Can you take off VAT ?
If you're based in a UK dependancy that does not pay VAT such as the Channel Islands, please set...

I'm not in the EU. Do I have to pay VAT or Sales Tax ?
Our primary audience is to UK customers so our prices are quoted including VAT. That's 15% as of...

Upgrading/Downgrading a hosting package
You can upgrade or downgrade your hosting package at any time. The best way to do this would...

VAT Receipts
Our VAT no. is shown on every invoice. Once you've paid the invoice, the red UNPAID changes to a...

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